Effective Date: 8th August, 2026
Feel the Foam is a brand owned and operated by Paxzenara Bath Essentials Private Limited (“Feel the Foam”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from www.feelthefoam.com.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your transaction
- Information you provide when contacting customer support
- Reviews, feedback or other content you voluntarily submit
- Device, browser, IP address and website usage information
- Information collected through cookies and similar technologies
We collect only information that is reasonably necessary for operating our website, processing orders and providing our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders;
- Process payments, refunds and cancellations;
- Provide customer support;
- Communicate with you about your orders and account;
- Send promotional or marketing communications where permitted and/or with your consent;
- Improve our products, website and customer experience;
- Analyse website usage and performance;
- Prevent fraud, misuse and unauthorized activity;
- Comply with applicable laws and legal requirements.
3. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment and payment-processing providers;
- Shipping and logistics partners, including Shiprocket and applicable courier partners;
- Website hosting and technology providers;
- Analytics and marketing service providers;
- Customer-support and communication service providers;
- Government authorities or other parties where required by law.
We do not sell your personal information to third parties.
Service providers that process information on our behalf are expected to handle it appropriately and in accordance with applicable requirements.
4. Cookies & Analytics
We may use cookies and similar technologies to:
- Keep the website functioning properly;
- Remember preferences;
- Understand how visitors use our website;
- Measure website performance;
- Improve our products, services and marketing.
You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
5. Payment Information
Payments may be processed through third-party payment gateways.
We generally do not store your complete credit or debit card details on our website. Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.
6. Data Security
We take reasonable technical, organizational and administrative measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services;
- Complete transactions;
- Maintain business and financial records;
- Resolve disputes;
- Comply with legal, regulatory and accounting requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
8. Marketing Communications
If you receive promotional emails, SMS, WhatsApp messages or other marketing communications from us, you may opt out by using the unsubscribe option provided in the communication or by contacting us.
You may continue to receive essential service communications relating to your orders, payments, deliveries, refunds or account.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, updating or withdrawal of consent where applicable.
To make a privacy-related request, please contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.
Any updated version will be published on this page with a revised effective date.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Feel the Foam
A brand of Paxzenara Bath Essentials Private Limited
Website: www.feelthefoam.com
Email: support@feelthefoam.com
Grievance Officer: Sajan M
Designation: CTO
Privacy / Grievance Email: grievance@feelthefoam.com
Phone: 8867523408
Registered Office: 3rd Floor, No 6, Old no 8, 50 Feet Road, Avalahalli Layout, Muneswara Block, Bengaluru, Karnataka 560026, India
Last Updated: 8th August, 2026
