Effective Date: 09th August 2026
At Feel the Foam, we are committed to delivering high-quality post-workout body-care products safely and efficiently to you.
This Shipping, Return, Refund & Cancellation Policy explains how we process orders, handle deliveries, cancellations, returns, replacements and refunds for purchases made through www.feelthefoam.com.
By placing an order on our website, you acknowledge that you have read and understood this policy.
1. Shipping & Delivery Policy
Order Processing: Orders are generally processed within 2–3 business days after successful payment and order confirmation. We ship through partners, including Shiprocket, and you will receive tracking details once dispatched.
Estimated Delivery Time: Deliveries within India generally take 3–7 business days from dispatch. Timelines are estimates and may vary due to location, public holidays, or logistics disruptions.
Shipping Charges: Shipping fees are calculated and displayed at checkout. eligible orders with free shipping will be clearly indicated on the site.
2. Delivery Issues
Delayed Delivery: If your order is delayed, please contact customer support with your Order ID. We will coordinate with logistics partners to resolve it.
Failed Delivery: If delivery fails due to incorrect address, unavailability, or refusal, the shipment may return to us. Additional shipping fees may apply for re-shipment.
3. Return & Replacement Policy
Because Feel the Foam products are personal-care products, we generally do not accept returns of products that have been opened, used, tampered with, or partially consumed, except where defective, damaged, expired, or incorrect.
Eligible Situations: Wrong products, expired products, transit-damaged items, defective products, or missing items.
Request Period: Please contact us within 7 days of delivery for wrong, damaged, expired, or defective products.
4. How to Raise a Return or Replacement Request
Contact customer support at: support@feelthefoam.com
Provide your Order ID, name, registered phone/email, description of the issue, and photos of the product and packaging.
5. Review & Verification
Our team will review your request and may arrange a reverse pickup. Following verification, we may replace the product, refund the amount, or offer another remedy under applicable law.
6. Damaged Products
If a package is visibly damaged, please refuse delivery if possible. Otherwise, inspect the contents and report within 7 days, providing photographs of the damage.
7. Wrong or Expired Product
If you receive a wrong or expired product, report it within 7 days. We will replace it or issue a refund if stock is unavailable.
8. Opened or Used Products
For safety reasons, opened, used, or tampered products cannot be returned unless they are defective, damaged, or otherwise covered under statutory consumer rights.
9. Change of Mind
Returns or exchanges are generally not offered solely due to change of mind, fragrance preference, texture preference, or ordering incorrect quantities/variants.
10. Refund Policy
Refunds for prepaid orders will be processed back to the original payment method after approval. Reflection times depend on your bank/gateway.
11. Refund of Shipping Charges
Shipping charges will be refunded if the return is due to our error (e.g. wrong product, defective item). For preference returns, customer bears return shipping costs.
12. Order Cancellation
Cancellations are accepted before dispatch. If processed successfully, we will initiate a full refund. Cancellations are not possible once shipped.
13. Cash on Delivery (COD)
Customers are expected to accept COD shipments. Repeated non-acceptance may lead to suspension of COD eligibility for future orders.
14. Promotional & Combo Orders
Combo items or discounted packages are calculated based on promotional values. Refunds will reflect the adjusted promotional pricing.
15. Third-Party Platforms
This policy applies only to purchases made on www.feelthefoam.com. For third-party platforms (Amazon, Nykaa, etc.), their respective return policies apply.
16. Customer Complaints & Grievance Redressal
For formal grievances, contact grievance@feelthefoam.com. Complaints are acknowledged within 48 hours and resolved according to statutory consumer timelines.
17. Important Consumer Rights
Nothing in this policy limits or restricts rights available to consumers under the Consumer Protection Act, 2019, and E-Commerce Rules, 2020.
18. Changes to This Policy
We may update this policy to reflect operational changes or regulations. Updates are published with the revised effective date.
19. Contact Us
Feel the Foam
A brand of Paxzenara Bath Essentials Pvt. Ltd.
Support Email: support@feelthefoam.com
