Welcome to Feel the Foam.
This website, www.feelthefoam.com, is owned and operated by Paxzenara Bath Essentials Private Limited, with Feel the Foam being a brand operated by the company.
Throughout this website, the terms “Feel the Foam,” “we,” “us,” “our,” and “company” refer to Paxzenara Bath Essentials Private Limited, including its Feel the Foam brand.
By accessing, browsing, registering on, or purchasing products through this website, you agree to be bound by these Terms & Conditions (“Terms”), together with our Privacy Policy, Shipping, Return, Refund & Cancellation Policy, and any other policies or terms referenced on this website.
Please read these Terms carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use this website or purchase products through it.
1. About These Terms
These Terms govern your use of:
- The Feel the Foam website;
- Our online store;
- Products and services offered through the website;
- Your purchase of Feel the Foam products;
- Any content, features, tools or functionality made available through the website.
These Terms apply to all visitors, users, customers and other persons accessing or using the website.
By continuing to use the website, you acknowledge that you have read and agreed to these Terms.
2. Eligibility
You may use this website and purchase products only if you are legally capable of entering into a binding contract under applicable Indian law.
If you are under the age of majority, you should use the website and purchase products only with the involvement and consent of your parent or legal guardian.
By placing an order, you confirm that the information provided by you is accurate and that you have the legal capacity to enter into the transaction.
3. Use of the Website
You agree to use the website only for lawful purposes.
You must not use the website:
- For any unlawful or fraudulent purpose;
- To violate any applicable law or regulation;
- To infringe our intellectual property rights or the rights of any third party;
- To interfere with the operation or security of the website;
- To introduce viruses, malware, malicious code or other harmful material;
- To attempt to gain unauthorized access to our systems;
- To scrape, copy, reproduce or commercially exploit website content without our written permission;
- To submit false, misleading, fraudulent or unauthorized information;
- To impersonate another person or entity;
- To interfere with another user’s access to or use of the website.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated or that the website is being used unlawfully or abusively.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices and other information displayed on the website are accurate and up to date.
However:
- Product images may vary slightly from the actual product due to photography, lighting, screen settings or packaging updates.
- Colours displayed on your device may not exactly match the physical product.
- Packaging, labels or product presentation may change from time to time.
- Product availability may change without prior notice.
- Product information may be updated or corrected where necessary.
Such variations will not affect the essential characteristics of the product.
We do not intentionally misrepresent the nature, quality, quantity, characteristics or performance of our products.
Where information on the website is required to be corrected or updated, we reserve the right to make such corrections, subject to applicable law.
5. Personal-Care Products
Feel the Foam products are personal-care products intended for external use.
Customers should:
- Read the product label and directions before use;
- Follow the recommended usage instructions;
- Avoid contact with the eyes unless specifically stated otherwise;
- Keep products away from children unless otherwise indicated;
- Stop using a product if significant irritation or an adverse reaction occurs and seek appropriate professional advice where necessary;
- Store products according to the instructions provided on the packaging.
Nothing on this website is intended to constitute medical advice, diagnosis or treatment.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
After you place an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.
An order confirmation acknowledges that we have received your order. It does not necessarily constitute final acceptance of the order.
An order may be cancelled or declined in circumstances including product unavailability, incorrect pricing or product information, suspected fraudulent activity, duplicate or unusually large orders, incorrect or incomplete customer information, delivery restrictions, technical errors, payment issues, or other legitimate operational or legal reasons.
Where we cancel a prepaid order, the applicable amount paid by you will be refunded in accordance with our Refund Policy and applicable law.
7. Pricing
All product prices displayed on the website are in Indian Rupees (INR). Prices, offers and promotions may change from time to time.
We reserve the right to correct pricing errors, including where a product has been accidentally listed at an incorrect price. If an order has been placed at an obviously erroneous price, we may contact you regarding the error and, where appropriate, cancel the order and provide a refund.
8. Promotions, Discounts and Coupons
From time to time, Feel the Foam may offer promotional discounts, coupon codes, combo offers, free-shipping offers, limited-period campaigns, influencer or partner offers, or other promotional benefits.
Unless expressly stated otherwise, promotional codes cannot be combined, and a coupon may be used only within its stated validity period.
9. Payment
We may offer payment options including prepaid online payments and Cash on Delivery (“COD”), subject to availability. Payments may be processed through third-party payment service providers.
We do not store sensitive payment information such as complete card details on our website where such information is processed by the relevant payment service provider.
10. Shipping and Delivery
Orders are processed and shipped through our logistics partners, including Shiprocket, and the courier partner selected for a particular shipment.
Delivery timelines displayed on the website are estimates and may vary due to location, courier availability, weather, holidays, logistics disruptions or other circumstances beyond our reasonable control.
For complete shipping and delivery details, please refer to our Shipping, Return, Refund & Cancellation Policy.
11. Returns, Replacements, Refunds and Cancellations
Returns, replacements, refunds and cancellations are governed by our Shipping, Return, Refund & Cancellation Policy, which forms part of these Terms.
Because Feel the Foam products are personal-care products, opened or used products generally cannot be returned for reasons such as change of mind or personal preference.
However, this restriction does not apply where a product is defective, damaged, expired, incorrect, materially different from what was advertised or agreed, or where a return, replacement or refund is otherwise required under applicable law.
12. Account and Customer Information
If you create an account or provide information while placing an order, you agree to provide accurate, complete and current information.
You are responsible for ensuring that your contact details, delivery address, and account credentials remain correct and confidential.
13. Order Restrictions
We reserve the right to limit quantities purchased by a customer, household, account, payment method or delivery address where reasonably necessary.
14. Intellectual Property
All content appearing on the Feel the Foam website, including but not limited to brand names, logos, product descriptions, layouts, taglines, text, and images, is owned by or licensed to Paxzenara Bath Essentials Private Limited and is protected by applicable intellectual property laws.
15. User Reviews, Comments and Submissions
If you submit reviews, feedback, photographs, or comments to us, you represent that the content is truthful and does not violate the rights of any third party.
By voluntarily submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, and distribute that content for legitimate business, marketing and promotional purposes, subject to our Privacy Policy.
16. Third-Party Services
Our website may use third-party services, applications or tools, including payment processors, logistics providers, and analytics services. We are not responsible for the independent acts, omissions, policies or availability of third-party service providers, except to the extent required by applicable law.
17. Third-Party Links
The website may contain links to third-party websites or services. We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or policies.
18. Accuracy of Website Information
We make reasonable efforts to maintain accurate and current information on the website. However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, ingredients, pricing, promotions, and delivery estimates.
19. Website Availability and Security
We make reasonable efforts to keep the website available and secure, but we do not guarantee uninterrupted, error-free operation or absolute immunity from security threats.
20. Prohibited Activities
You must not use the website to violate any laws, commit fraud, impersonate others, distribute malware, scrape content, harvest user data, or interfere with website security.
21. Disclaimer Regarding Product Results
Feel the Foam products are designed and formulated for their stated purposes. Individual results may vary depending on skin type, frequency of use, and other personal factors. Nothing on this website is intended to constitute medical advice.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Feel the Foam and Paxzenara Bath Essentials Private Limited will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Paxzenara Bath Essentials Private Limited, Feel the Foam, and their representatives from claims and damages arising from your violation of these Terms or misuse of the website.
24. Privacy
Your use of the website and submission of personal information are governed by our Privacy Policy.
25. Consumer Rights
Nothing contained in these Terms is intended to exclude or restrict rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.
26. Grievance Redressal
For complaints or concerns, please contact Customer Support (support@feelthefoam.com, 8867523408). For formal escalation, contact: grievance@feelthefoam.com.
27. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.
28. Severability
If any provision of these Terms is found unenforceable, it will be severed, and the remaining provisions will continue to remain valid.
29. Waiver
Our failure to immediately enforce any provision does not constitute a waiver of our rights.
30. Entire Agreement
These Terms, together with our Privacy Policy and Shipping & Refund Policy, constitute the entire agreement governing your use of this website.
31. Changes to These Terms
We may update these Terms from time to time. The updated version will be published on this page with a revised effective date.
